Contact & support

Start with the right support channel.

Because Vali Naturals products are purchased through Amazon, the best contact method depends on whether your question is about an order or the product itself.

Orders, shipping & refunds

Open your Amazon account, locate the order under “Your Orders,” and use the available order-support, replacement, refund, or seller-contact options.

Amazon order support

Product questions

Use the customer-care contact information printed on your bottle or packaging. Include the product name, lot number, expiration date, and a clear description of your question.

Have the bottle nearby

Damaged or questionable product

Do not use a product with a missing or damaged safety seal, unusual odor, visible contamination, or packaging that appears altered. Preserve the item and packaging while requesting assistance.

Do not consume

Health and safety

For reactions or urgent concerns.

Stop using the product and seek advice from a qualified healthcare professional if you experience a suspected adverse reaction.

For a medical emergency, call 911 or your local emergency number. Do not use this website or ordinary customer service as a substitute for emergency care.