1. Scope of this policy
This Returns and Refunds Policy explains the process for Vali Naturals products purchased through Amazon. It does not override Amazon's current policies, the terms displayed on a product listing, or mandatory rights provided by law.
2. Start with your Amazon order
Open the Amazon account used for the purchase, locate the product under “Your Orders,” and use the options shown for that order. Depending on the listing and circumstances, Amazon may offer customer service, a refund, replacement, seller contact, or another remedy.
Return eligibility, deadlines, shipping instructions, proof requirements, refund method, and refund timing are determined by Amazon and may vary by product, seller, location, and reason.
3. Ingestible product restrictions
Dietary supplements and other ingestible products may be non-returnable for health and safety reasons. A product being unopened does not guarantee that Amazon will accept a physical return. Review the return status displayed on the specific product listing and order.
4. Damaged, defective, incorrect, or tampered items
If an item arrives damaged, defective, incorrect, leaking, opened, or with a missing or compromised safety seal:
- Do not consume the product.
- Photograph the shipping package, bottle, label, safety seal, lot number, expiration date, and visible issue.
- Keep the product and all packaging until Amazon or customer care gives instructions.
- Report the problem promptly through the Amazon order-support flow.
5. Opened or used products
Opened or partially used products are not guaranteed to qualify for return, replacement, or refund. Eligibility depends on the listing, Amazon's current policy, the nature of the concern, and applicable law. Do not ship an ingestible product back unless Amazon specifically instructs you to do so.
6. Product-quality or safety concerns
For a suspected quality or safety issue, use the customer-care contact information printed on the Vali Naturals bottle or packaging. Provide the product name, lot number, expiration date, purchase date, Amazon order number if available, photographs, and a concise description.
Stop use and seek medical advice for a suspected adverse reaction. For a medical emergency, call 911 or your local emergency number.
7. Refunds and replacement timing
Any approved refund or replacement is processed through Amazon or the applicable seller channel. Posting time may depend on Amazon, your payment method, financial institution, shipping status, and account review. Vali Naturals cannot accelerate a refund being processed by a third party.
8. Shipping costs and unauthorized returns
Do not mail products to Vali Naturals or any address found online without written return authorization and instructions. Unauthorized shipments may be refused, destroyed, or returned to sender, and shipping costs may not be reimbursed.
9. Medical costs and consequential losses
A product refund or replacement does not constitute acceptance of liability and does not include reimbursement of medical expenses, lost wages, travel, or other consequential costs unless required by law.
10. Policy changes
We may update this policy as sales channels or procedures change. The policy in effect on this website does not replace the terms displayed by Amazon for your specific transaction.
11. Contact
For order and refund status, use Amazon's support options for the specific order. For product-quality questions, use the contact method printed on your Vali Naturals product label.